Understanding Your Google My Business Profile Status

If your Google My Business page gets disconnected from GoSite, it can be because of a status change in your Google My Business page. In order to ensure that your Google My Business profile is properly verified, published, and live for all to see, you will need to understand the different statuses that can be applied to it.

You can check the status of your Google My Business page by logging in to your Google account or using Google's verification tool.

Below is a list of the different Google My Business statuses, what they mean, and what action (if any) needs to be taken:

Suspended

• If your profile reads "Suspended," this means your profile has violated at least one of Google's policies. This typically means your profile cannot be accessed or viewed by the public.

• Note: Google will NOT tell you why your profile was suspended.

• To fix this status and reinstate your business location, follow these instructions:

  • Fix a suspended business profile

  • Request a reinstatement of your business location

Pending Verification

• If your profile is "Pending Verification", this means the verification process has begun, but hasn't been completed.

• You will need to enter the verification PIN sent via postcard in the mail.

• Once the PIN has been entered and verified, your status will change to "Published" or "Verified."

Pending Review

• This status means your business location is pending review by Google.

• No action is needed. If your profile is still pending review after 3 days, please contact Google support.

• Check back regularly to see whether your profile is live.

Processing/Pending

• Your profile has been successfully verified, but the listing is not yet published. Publishing often takes about 3 business days.

• If your profile is in this status for longer than 3 business days there may be a "bug" on Google's end.

• Contact Google Support. They may manually verify your profile, escalate to a specialist, request additional verification proof, or offer video verification.

Disabled

• This status means your business location profile on Google My Business has been disabled for quality violations, and does not comply with Google's guidelines.

• This is unfortunately out of GoSite's control, and you will need to request the reinstatement of the business location.

For all details and support regarding the different Google My Business profile statuses check out Google's Understand your Business Profile status article or contact Google Support.

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