You may not have access to your Google My Business profile if it was created by someone other than yourself. If that is the case, you will need to request access from the profile owner.
Note: Requesting access to a Google My Business profile for a business with a physical location (stationary business) is different than requesting access to a profile that does not have a physical location.
Requesting access to a Google My Business profile (stationary business)
To get started, you can either:
Go to business.google.com/add and search the name or address of the business and select it from the search results.
Find your business on Google Search or Google Maps. Under the profile, click "Claim this business." Reference this article for more information.
Once you've found your business on Google, click "Continue." If someone other than you created the profile you'll receive a message confirming that someone else has verified the profile. If you're authorized to manage the profile, you can request access from the current profile owner.
Click "Request access" and fill out the form.
Click "Submit."
Requesting access to a Google My Business profile (non-stationary business)
To get started, you can either:
Go to business.google.com/add and search the name or address of the business and select it from the search results.
Find your business on Google Search or Google Maps. Under the profile, click "Claim this business." Reference this article for further assistance.
Once you've found your business on Google you'll be asked to verify that you are the business owner by sending yourself a Google postcard in the mail. Send this postcard to an address that can receive physical mail and that you can easily access (P.O. boxes are not allowed).
The Google postcard typically arrives in about 5 days and will contain a code. Sign in to your Google account and enter the code to complete the verification process.
Once you enter the code, click "Request access."
The profile owner has 3 full days to respond. You can check the status of the request by clicking the link in the confirmation email from Google or by logging in to your Google My Business. Listed below are the three possible scenarios that can occur when requesting access to your Google My Business profile:
Request approved: You will receive an email notification confirming your admin access to the Google My Business page.
Request denied: You will be notified via email that your request was denied. You may be able to request access again. If you are not able to request access again, you will need to contact your previous provider or the creator of the listing and request to be added as a user on the Google My Business profile.
Request unanswered after 3 days: If the current profile owner does not approve or deny your request after 3 full days, you should be able to claim the profile. To do this, open the confirmation email you received after requesting access and follow the instructions.
Click here to learn more about how to request access to a Google My Business profile you didn't create.
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