Payment Statuses & Frequently Asked Questions

GoSite Payments is powered by CardConnect to securely deposit transactions into your bank account. Your transactions will deposit into your account through ACH transfers when a payment has been completed through the GoSite platform. Understanding transaction statuses in your Payments tool will help you determine when the funds will hit your bank account.

Transaction statuses explained:

• Pending: A payment hasn’t been made yet.
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• Processing: Your customer has made a payment and the transaction is in the process of being authorized by their card provider.
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• Processed: The card provider has authorized the transaction and our partner company, CardConnect, is in the process of transferring the funds to your account.
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• Paid: The transaction has been deposited into your bank account.
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• Declined: The transaction was unsuccessful.
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• Refunded: A refund has been issued to your customer.
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• Voided: The transaction was canceled through the "Void Transaction" function before it was processed.

Note: Refunds and voids cannot be initiated by customers.
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When will the money be deposited into my account?

Once your transaction has been processed, the funds will be available in your account within 1-3 business days.

How is the 2.9% + $0.30 transaction fee applied?

The fees you accumulate over a one-month period are deducted from your bank account at the beginning of the following month. Example: If you accumulate $15 in fees during the month of July, the $15 will be deducted from your account at the beginning of August.

What should I do if a transaction is stuck in the Processing status for more than 3 days?

In some cases, card providers can take up to 7 days to authorize and clear a transaction. If a transaction status is "processing" for more than 3 days, contact our Support team by chat or email (help@gosite.com) and we can check on the status of the transaction for you.

What do I do if my customer's credit or debit card keeps getting declined?

The most common reason for a card to be declined is insufficient funds. On some occasions, the card may simply be invalid. An invalid card typically means that the card information was incorrect or the card was closed by the provider.
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If your customer's credit or debit card declines, ask them if they have another card they can use. Note: When a card is declined after two tries, this typically means there is an issue with the card.

Still need help?

Visit us at gosite.com to chat, or email us at help@gosite.com.