Managing Review Requests

You just finished sending a review request (or many of them!) from your GoSite dashboard, but now what? This article will show you how to check the status of your review requests and provide suggested actions for every status.

Table of Contents

1. Checking the status of sent review requests

2. Review request statuses

3. Analyzing the status of your review request

   1. Scenario 1: Review request was sent and and opened

   2. Scenario 2: Review request was sent, but not opened

   3. Scenario 3: Review request was not delivered.

Checking the status of sent review requests

1. Log in to GoSite.

2. Click “Reviews” on the left-hand side of the dashboard.

3. Click on the tab titled "Review Requests."

   

4. All review requests sent will show up on this tab.

Review request statuses

In the example below, 4 review request were sent, but only 3 were delivered.

The status of a review request is indicated by the colored circles underneath the "Sent" and "Clicked" columns and fall into the following 3 categories:

• Review request was sent and the recipient has opened the message.

  (two green check marks under Sent and Clicked)

  

• Review request was sent, but the recipient has not opened the message.

  (green check mark under Sent, but red checkmark under Clicked)

  

• Review request was not delivered for some reason.

  (two red check marks under Sent and Clicked)

  

Analyzing the status of your review request

Now we will go over every scenario and a suggested action, or "Action Item," for each one.

Scenario 1: Review request was sent and and opened

• Action Item: If the client has received and opened the review request but has not left a review, they may be unable to complete the review for some reason. This is a great opportunity to resend the request or send a reminder to go back and complete the review

Scenario 2: Review request was sent, but not opened

• Action Item: If the client has received but not opened the review request, it's possible that the recipient does not check emails or text messages often. Feel free to check in with the client to make sure it did not go to spam or resend the request to different email or mobile number.

Scenario 3: Review request was not delivered.

• Action Item: In order to see why a review request was not delivered, just hover your mouse over the red circle under "Sent" and a description will pop up. In the case below, the reason is an "Unverified email." This means that the email address is either incorrect or misspelled. Feel free to correct the error and resend.

  
  

   

Still need help?

Visit us at gosite.com to chat, or email us at help@gosite.com.