Need additional support from GoSite? This article will show you how to contact our Support team from your computer, the GoSite website, and your mobile app.


Which platform are you using?


Contacting our support team from your computer

  1. Log in to GoSite from your computer.

  2. Once you are logged in, click the question mark icon in the top right corner.

  3. Select "Ask Us Anything."

  4. Click "Send us a message" and follow the prompts.

You can also search our Knowledge Base articles for the topic you are seeking by typing into the "Find your answer now" section.

If you prefer email, you can send a message to us at [email protected].


Contacting Support from the GoSite website

  1. Visit gosite.com on your computer or mobile device.

  2. From the Homepage, click the "Chat" button in the top right corner.

  3. Click "Send us a message" and follow the prompts.

You can also search our Knowledge Base articles for the topic you are seeking by typing into the "Find your answer now" section.

If you prefer email, you can send a message to us at [email protected].


Contacting Support from GoSite on your iPhone

  1. Log in to the GoSite mobile app from your iPhone. If you don't have the mobile app, you can download it for iPhone here.

  2. Select "Menu" in the bottom right corner.

  3. Select "Support."

  4. Select "Chat With Us."

  5. Click "Send us a message" and follow the prompts.

You can also search our Knowledge Base articles for the topic you are seeking by typing into the "Find your answer now" section.

If you prefer email, you can send a message to us at [email protected].


Contacting Support from GoSite on your Android phone

  1. Log in to the GoSite mobile app from your Android phone. If you do not have the mobile app, you can download it here.

  2. Select the "Menu" icon from the top left-hand corner.

  3. Select "Support."

  4. Select "Chat With Us."

  5. Click "Send us a message" and follow the prompts.

You can also search our Knowledge Base articles for the topic you are seeking by typing into the "Find your answer now" section.

If you prefer email, you can send a message to us at [email protected].

Note: If you are reporting a bug or error with the GoSite platform, be sure to include as much detail as possible so that our Support team can effectively troubleshoot.

Information to include:

  1. Which device you are using when you are experiencing the bug.

  2. Details about the bug or error you are experiencing.

  3. Screenshots or videos of what you are experiencing, if possible.

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