Google My Business (GMB) Questions and Answers (Q&As) are a great way to interact with your clients and answer their most frequently asked questions. In addition GMB Q&As are another way to get activity on your Google profile, which can improve your ranking. If you're just getting started with GMB Q&As we recommend posting some of the most commonly asked questions your business receives on your GMB page and then answering them yourself.

Desktop

  1. Login to your GoSite dashboard.
  2. Select the Placement tab on the left.
  3. Locate and click “Q&A.”

4. Click on the drop-down arrow next to the question.

5. Click the Reply button.

6. Type your response and select "Reply."

7. To add your own question (and answer it) click "+ Add Question" in the top right.

8. In the "Add Question" window that appears type your question in the "Question" field and the answer in the "Answer" field.

iPhone

  1. Click the Menu button in the bottom right corner (three horizontal lines).
  2. Click "Placement."

3. From the drop down at the top switch from "Google Insights" to "Q&A."

4. To answer an existing question, tap on the question. You can then write your answer in the bottom "Answer" box.

5. Click the Send button (paper plane icon) to post your answer to your GMB page.

6. To create your own question click the blue and white plus sign in the bottom right corner and type your question and answer if applicable.

7. Click "Add" to post it to your GMB page.

8. You can also filter your Q&A view by clicking on the Filter icon in the top right corner. You can then sort by "Latest" or "Oldest" questions and if you want to see questions with no responses move the "Only show questions with no responses" toggle to On.

Android

  1. Click the Menu button in the top left corner (three horizontal lines).
  2. Click "Placement."
  3. From the menu bar at the top click “Q&A.”

4. To answer an existing question, tap on the question and then you can write your answer in the bottom Answer box then click the paper plane to send it.

5. To create your own question click the blue and white plus sign on the bottom right corner and type the question and/or answer if applicable.

6. Click "Add" to post it.

7. You can also filter your Q&A view by clicking on the Filter icon in the top right corner. You can then sort by "Latest" or "Oldest" questions and if you want to see questions with no responses move the "Only show questions with no responses" toggle to On. Click the back arrow at the top left corner to see the filtered questions.

Learn more about connecting your GMB page to your GoSite Dashboard.

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